Shipping policy

The following is an excerpt of our Terms and Conditions policy:

6. DELIVERY

6.1 We are able to deliver your Goods to any address within the UK mainland excluding the Highlands of Scotland, Northern Ireland and the Isle of Man. We are unable to deliver to the Channel Islands at this time.

6.2 You will, as part of the order process, be presented with the option to choose between various delivery methods. The costs of delivery will vary depending on the choice of delivery method, and the prices for these will appear before your final submission of your Order. See our Delivery Page for current delivery fees.

6.3 Please note that on delivery, our carriers may need to obtain a signature from you. If a signature is required, our carriers will not be able to deliver Goods without such signature.

6.4 Selecting the delivery address:

6.4.1 Delivery to your Card address: When you have selected the Goods that you wish to purchase from us, the delivery address will default automatically to the billing address associated with your Card.

6.4.2 Selecting an alternative address: However, should you wish to send the Goods to an alternative address, then you can enter this in the delivery address form as you proceed through the checkout process. The alternative address can be either residential or business.

6.5 To make life easier for you, if you set up an account with thegrowbrand.co.uk then you can store your favourite addresses so that when re-ordering you can just select from your delivery address book saving you time and the inconvenience of filling out the form again.

6.6 We aim to dispatch all Orders from our warehouse the same weekday as ordered, providing that the Order is received before 1pm. Orders received after 1pm on weekdays are, if possible, shipped the next weekday. Delays are occasionally inevitable due to unforeseen factors. Please note that the given delivery times are estimates only and not binding on us.

6.7 Where possible, we try to ship all ordered Goods at the same time. However, please note that we reserve the right to make split deliveries so that you receive the ordered Goods as soon as possible. There are no additional delivery costs associated with such split deliveries. If we are late delivering a part of a split Order or one part of a split Order is faulty, that will not entitle you to cancel any other part of the split Order.

6.8 Risk of loss or damage to the Goods shall pass to you at the time the Goods have been handed over to you or come into your possession at which point you will bear the risk.

7. TRACKING YOUR ORDER

7.1 Once your Goods have been dispatched for delivery then you will receive a confirmation email informing you that your goods are on their way. The email will also contain details of how you can track your Order with our chosen carrier.

7.2 Should you have any query with regards to the receipt of your Order then please contact our customer services team via theteam@growbrand.co.uk